How to Add a User to Your HR Insider Account

Many organizations rely on HR Insider as a shared resource for their HR team. Giving multiple HR professionals access ensures that managers, directors, and compliance leaders can all rely on the same trusted guidance when making workplace decisions.

If your organization would like to add another user to your HR Insider subscription, the process is simple. However, user accounts cannot be added directly through the platform. Instead, new users must be added by your Customer Success Manager (CSM) or by the HR Insider support team.

This helps ensure that accounts are set up properly and that user access aligns with your organization’s subscription.

When You Might Want to Add a User

Organizations often add additional users to their HR Insider account when responsibilities are shared across several people.

For example, you may want to add:

• Another HR team member who manages employee relations
• A director or VP responsible for HR strategy and compliance
• A manager who regularly handles workplace investigations or policy issues
• A member of the leadership team who needs access to HR guidance

Adding the right people ensures that your organization can quickly access reliable information when handling sensitive workplace decisions.

How to Request a New User

To add a new user to your HR Insider account, simply contact your Customer Success Manager or the HR Insider support team.

Provide the following information:

• The name of the new user
• Their work email address
• Your organization’s name or account information

Once the request is received, the team will add the new user to your account and ensure they receive the information they need to activate their access.

How to Contact Support

If you would like to add a user, you can reach the HR Insider support team in two ways.

You can log a support ticket through the support system, which allows you to submit your request directly to the customer service team.

Alternatively, you can call 1-800-667-9300 to speak with a representative who can help process the request.

In many cases, new users can be added quickly once the request is received.

What Happens After the User Is Added

After the new user has been added to your account, they will receive instructions on how to activate their HR Insider access.

This usually involves setting up login credentials and signing into the platform for the first time. Once activated, the user will be able to explore HR Insider’s resources, including employment law updates, HR tools, policy templates, and compliance guidance designed for Canadian HR professionals.

Making HR Insider a Team Resource

HR Insider delivers the most value when it is used across the HR function rather than by a single individual.

By adding additional users through your Customer Success Manager or the support team, your organization can ensure that everyone responsible for HR decisions has access to the same trusted information.

If you are unsure whether your subscription allows additional users or would like to expand access for your team, your CSM or the support team can help guide you through the options available.